Corporate

myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved
11.12.19 myCGS claim status and payment floor information myCGS is currently unable to access claim status and payment floor information. NA Open  
11.06.19 Obtaining Medicare Secondary Payer Information The Centers for Medicare & Medicaid Services (CMS) has identified an issue with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS). This affects MSP information available in myCGS, and the interactive voice response (IVR) system. CGS will share updated information as it becomes available. NA Open  
10.29.19 Medicare Beneficiary Identifier (MBI) Look-Up Tool Outages The Centers for Medicare & Medicaid Services (CMS) has announced an upcoming outage to the Medicare MBI Look-Up tool. The Medicare MBI Look-Up tool outage will begin at 7:30 AM ET on Saturday, November 2, 2019. The Medicare MBI Look-Up tool will be unavailable during this period. CMS estimates that the outage will be completed by 1:00 PM ET on Saturday, November 2, 2019. NA Closed  
10.29.19 Regular Maintenance Schedule The J15 myCGS Web Portal will be down for maintenace beginning at 5:00 a.m. through Noon Central Time (CT), Saturday, November 2, 2019. Please plan accordingly Closed  
10.14.19 Medicare Beneficiary Identifier (MBI) Look-Up Tool Outages The Centers for Medicare & Medicaid Services (CMS) has announced that the Medicare Beneficiary Identifier (MBI) Look-Up Tool in myCGS will not be available during the dates/times listed below.
  • Friday, October 25, 2019

    Beginning at 8:30 PM ET

    CMS estimates that the maintenance window will be completed by 12:30 PM ET on Saturday, October 26, 2019.
  • Sunday, October 27, 2019

    Beginning at 7:30 AM ET

    CMS estimates that the maintenance window will be completed by 12:00 PM (Noon) ET on Sunday, October 27, 2019
NA Closed 10.27.2019
10.02.19 Eligibility and MBI Lookup functions Eligibility and MBI lookup functions are intermittently available. Users may receive the error message "The eligibility system is not available now, please try again later" Try accessing the eligibility and MBI Lookup functions again. Closed  
09.27.19 MFA Delays Primarily during the morning hours, there is a delay in receiving the email with the Multi-Factor Authentication (MFA) code to access myCGS. Regenerating multiple codes via email may cause unexpected lock-outs. Select the "Text" option to receive the MFA code (if applicable). Closed 10.03.2019
09.27.19 myCGS File Uploads Currently myCGS users may receive errors when uploading files within the portal. CGS is working diligently to resolve this issue. There is not an estimated time of resolution. myCGS users will be notified when updates are available. NA Closed 10.01.2019
07.08.2019 Submitting eOffset Requests When requesting a Demand Letter Offset through the myCGS eOffset function, you are required to enter either the demand letter number or the AR number(s) associated with the overpayment. If you choose the option to enter the letter number, our system may be unable to locate it, preventing you from entering the request. Choose the option to enter the AR number(s) instead. Open  
05.24.2019 T-Mobile Users: issues receiving myCGS Multi-Factor Authentication (MFA) codes via text messages. Currently, T-Mobile users are experiencing issues receiving myCGS Multi-Factor Authentication (MFA) codes via text message. We have confirmed this issue is impacting T-Mobile users only. MFA codes are still being received successfully via text to other carriers as well as via email. We are working with the appropriate areas to resolve this issue and will notify users when the issue is resolved or an update is available. There is not an estimated time of resolution. We apologize for the inconvenience and appreciate your patience. MFA codes are still being received successfully via text to other carriers as well as via email. Closed 07.29.2019

Updated 11.04.19


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