myCGS User Manual

The myCGS® User Manual provides detailed information about accessing and obtaining information from the myCGS® web portal.  The User Manual is aligned with the various Tabs available in myCGS.  As a reminder, myCGS® users are assigned rights to the Tabs by their myCGS® Provider Administrator.  Therefore, a myCGS® user may not have access to all Tabs in myCGS.  See Chapter 1: Overview of myCGS for more information about Provider Administrator and Provider User rights.

• Chapter 1: Overview of myCGS
  This chapter provides an introduction of myCGS, including Provider Administrator and Provider User roles, how to register, passwords, and logging in and out of myCGS.
• Chapter 2: Claims Tab
  This chapter explains how to access and view claims data using the myCGS® web portal.
• Chapter 3: Remittance Tab
  Chapter 3 provides information about how to view and print remittance advices using myCGS.
• Chapter 4: Eligibility Tab
  This chapter includes instructions for accessing beneficiary eligibility information, including deductible and cap information, preventive benefits, Medicare Advantage plans, Medicare Secondary Payer (MSP), home health and hospice services, and hospital and skilled nursing facility (SNF) stays.
• Chapter 5: Financial Tools Tab
  Chapter 5 explains how to check your payment floor status, and determine recent checks issued to your office/facility.
• Chapter 6: Messaging/Forms Tab (for Part A Providers)
  The Messaging/Forms chapter provides information on how to submit a redetermination request to CGS using the myCGS® portal, as well as how to check the status of your request.
• Chapter 6: Messaging/Forms Tab (for Part B and Home Health/Hospice Providers) – Coming Soon!!!
• Chapter 7: Administration Tab
  This chapter explains the role of the Provider Administrator, including how to add, edit or delete a Provider User.