Payment Information: How Do I…?
How can I get a copy of a Remittance Advice?
For a single claim:
If your claim is either Allowed and Paid, or Denied, you may order a single claim remittance from the Interactive Voice Response (IVR) system (1.866.290.4036).
- Select Claim Status on Option 1.
- After listening to the status, press 2 to continue.
- Press 1 to order a duplicate remittance notice.
The remit will be mailed to the billing address and should arrive in 7 to 10 business days.
If your claim Rejected (Remark Code MA-130) you cannot order a single claim remittance advice, but may order an entire remit for the specific date needed. To order an entire remit for the date needed, call the IVR system (1.866.290.4036).
- Select Other Inquiries on Option 4.
- Select option 2 to order a duplicate remittance by date
The remittance will be mailed to the billing address and should arrive in 7 to 10 business days.
myCGS, the CGS portal, allows users to view and print remittance advices. Remittances are readily available for approximately one year. Refer to the myCGS® User Manual, Chapter 3: Remittance Tab
for additional information. If you are not yet registered, access the myCGS Web page for additional information and resources.
If the Remittance Advice is less than 45 days old, you may also access the EDI Report Request Tool on to request a duplicate remittance be sent to your e-mail box to be received as you receive your other remits.
If you need assistance using the EDI Report Request Tool, please contact the Electronic Data Interchange (EDI) at 1.866.276.9558, Option 2.
How much will be paid based on the fee schedule?
Refer to the Kentucky and Ohio Part B Fees Web page for a variety of fee schedules and CMS website resources. CGS also offers some search options. Select Option 1 to search the Part B Physician Fee Schedule database, Option 2 to search the Part B Ambulatory Surgical Center Fee Schedule database, or Option 3 to search any fee schedule.
How can I find out why money was taken back?
Providers can locate offset information with the Financial Control Number (FCN) provided to them on their Medicare remittance advice by calling the Interactive Voice Response (IVR) system (1.866.290.4036). Select Option 3 for Financial Information, then selecting option 4 for Offset information. Refer to the CGS J15 Part B IVR User Guide
for additional information.
How do I refund a Medicare overpayment?
Overpayments are Medicare payments to a provider/supplier in excess of amounts due and payable under the statute and regulations. If you discover an overpayment, you may report the overpayment by completing the Overpayment Recovery Request Form. This form is located on the Overpayments & Refunds Web Page under the Forms icon. Once completed, you may mail or fax the form. The mailing address and fax number are provided on the form. The Overpayment Refund Department will review the information provided and will send you a Demand Letter requesting a refund of the overpayment.
To refund the overpayment, send a refund check and complete the Overpayment Refund Form. For additional information refer to the Voluntary Refunds Web page. Another option is to request an immediate offset. Use the myCGS Web Portal or complete the Immediate Offset Request Form
. Refer to the 'eOffsets' Job Aid
for assistance when using the myCGS® Web Portal. For additional information, refer to the Offsets Web page.
If the full amount of the debt is not recouped within the first 30 days, the debt will accrue interest and follow normal collection processes. Make checks payable to "CGS Administrators, LLC."

