myCGS

Messages

Inbox Folders

myCGS defaults to display all messages delivered to your inbox. Each message will be sorted to its corresponding folder, allowing you quick access to view a specific type of message. The folders available are:

Inbox (All Messages) You will only see message sent through myCGS. This will not display all items in your inbox. ADRs Audit and Reimbursement
Claim Inquiries Correspondence (Other) Customer Service
Education Financial Medical Review
Prior Auth Redeterminations Reopening’s
myCGS eLetters Roster Bill

To find a specific type of letter sent to your NPI, go to the appropriate folder.

For example, to find a letter sent to your NPI requesting additional documentation to complete processing of a submitted claim, go to the ADR folder. There you will find all messages that include the additional documentation/development requests sent to the NPI.

Inbox - ADR

NOTE: Messages will be automatically moved to the ARCHIVED MESSAGES sub-tab after 60 days. Messages will NOT be available after 365 days.

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