myCGS

Messages

Inbox Filtering

As a user opening the Messages tab, the “Submitted By” field will be prepopulated with the user’s name and only pull messages submitted by that user:

Messages - Submitted By

You can search other users’ messages by typing in their name and hitting “Submit”. Any active or disabled users within your NPI/PTAN will auto populate for easy selection.

Clearing this field and hitting search will pull all messages submitted by any active, disabled, or deactivated users under your NPI/PTAN

Inbox Filtering is available to allow you to search your inbox for a specific message or letter*. You may filter your inbox by:

FILTER OPTION DESCRIPTION
Date of Submission Range Allows you to filter up to 90 days at a time.
ADR Type Filter based on Non-Med ADR, MED ADR, and PA ADR
ADR Claim Number Filter by the ADR Claim Number
Submitted By Filter by the individual who submitted the form, message, etc.
Medicare ID Filter based on the patient's Medicare Beneficiary Identifier (MBI)
Last Name Filter based on the last name of the patient
Status Status of the ADR or Form that was submitted
Decision Filter based on the decision made on the item submitted. 
UTN Filter based on the UTN (Unique Tracking Number)
Claim Number Filter by the Claim Number
Bene DOB Filter based on beneficiary’s date of birth
Submission ID* Search for a specific submission ID assigned to a request submitted through myCGS

Filter

Once you have placed the data you would like to search for in the filter please click “Search”.

NOTE: Confirmation messages for Claim Inquiries you submit are not available when you filter by MBI or Claim Number; however, the confirmations can be found in the Claim Inquires inbox folder. Also, when in the ADR folder, you can filter by those related to MR and unrelated to MR; in addition to those related to the Prior Authorization (PA) program.

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