myCGS

Claims

Part A and HHH Cancel Claim and Cancel Line

You are now able to fully cancel or cancel a line on your Part A and Home Health and Hospice claims that you have submitted to CGS for processing.

To cancel a claim or a line on your submitted claim you will access Claims Tab and complete a “Claims Status Inquiry” with either the Medicare ID or Claim Number and click “Submit” as in the example below:

CSI

You will get a list of claims submitted for that Medicare ID or the Claim Number will display the claim as below:

2241

Now click on the “Claim #” in blue to be taken to the “Claim Status Information” screen and then you will click on the “Cancel Claim” button at the bottom of your screen as seen below:

Cancel Claim

Clicking the “Cancel Claim” button will take you to the Cancel Claim/Line screen where your provider information will auto populate except for the “Provider Phone Number”.

Info

  • You will need to key in your “Provider Phone Number” as this the contact number you may want us to reach out if necessary.

    Phone
  • Choose Type of Claim drop down
    • Cancel Medically Denied Claim – choose this to fully cancel a claim
    • Cancel Medically Denied Line – choose this to cancel a certain line on a claim or multiple lines on a claim

    Type
  • If need to cancel a line on a claim you will enter the Claim Line here and click add. You can enter multiple claim lines if you need to cancel multiple lines on a claim by entering in the number and

    Claim Line
  • If you selected the wrong claim line you can select the trash can to remove and re add the correct line.

    Claim Line 2
  • If you are not the final contact that will handle any questions, please check the Primary box and enter in the following:
    • Primary Contact Name
    • Primary Contact Phone Number
  • Please key in the Reason for Request
    • Up to 100 characters can be submitted

      Reason
  • Attachments:

    NOTE: You must attach ALL supporting documents. Each attachment must be a PDF and can be up to 40 MB in size. The total size of all attachments cannot exceed 150 MB. A Completed UB-04 must be submitted with supporting documentation and reason for the request.

  • Choose File
  • Attached file can be viewed under Attached files.

    Attachments
  • Now you will click submit at the bottom of the screen and will get a pop up like this:

    e-Sig
  • Click okay and you have successfully submitted a Cancel Claim or Cancel Line request.
  • If fields are missing fields, you will get message “Please review data entered”

    Data Review
  • Once you have corrected any missing data you will click “Submit” again and click “Ok” on this pop up

    e-Sig 2
  • You will receive a notice under the Messages tab that you have submitted a Cancel Claim or Cancel Line request.

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