CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

CGS Wizard

Do you need information on a submitted claim? The CGS Wizard can help! The CGS Wizard contains processed claim details for all claims submitted to Jurisdiction C. Just enter a 14-digit claim control number (CCN), and the CGS Wizard provides the claim denial details you need to resubmit your claim, request a redetermination, or request a reopening.

When you use the CGS Wizard, there is no need to call and verify that the information is correct or complete. The CGS Wizard shares the exact same, word-for-word processed claim information and education resources you'll get from a CGS customer support representative.

Use your 14-digit CCN to view:

To search for all CCNs within a specific date range: Export a spreadsheet that contains claim processing decisions for multiple CCNs.

Since the claim must complete processing, it is important that you refer to your remittance advice for the final outcome of this claim and for your appeal rights.

Use this form to search for a single CCN.

CCN:     (Required)


Provider NPI:


Line # Number of Services Procedure Code Service From Service To Submitted Charge Denial Reason(s)*

* Refer to the list below for detailed explanations of the denial reason(s).

Claim Denial Reasons:



Provider NPI:

Line # Number of Services Procedure Code Service From Service To Submitted Charge Allowed Amount Message


Use this form to search for all CCNs within a specific date range.

For a listing of all claims within a particular date range, enter your NPI, one CCN, and date range below:

Note: This information will present in a spreadsheet format.

You will receive two warning messages.

  • "Do you want to open or save (name of file) from"
    • Choose Open or Save.
  • "The file you are trying to open, ‘file name’, is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?”
    •  Choose Yes

CCN:      Note: You will need to enter one valid CCN in order to use this feature.

Note: The dates are indicative of the dates of the claim decision.

Start Date


End Date

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