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Reason Code Search and Resolution

Disclaimer: This is not a complete list of reason codes.

The Reason Code Search and Resolution tool allows you to view a reason code description and determine how to prevent/resolve the edit. You may search by reason code or keyword. All records matching your search criteria will be returned for your review. You may also select "Show all Reason Codes" to view the complete list.

If the reason code you enter does not display here, you may access any reason code description in the Fiscal Intermediary Standard System (FISS) Direct Data Entry (DDE) Reason Codes Inquiry Menu (Option 17) . For additional information, please reference the FISS DDE User Manual.

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Reason Code U5211

Description:

The dates of service (From and To Date) on the claim overlap the date of death on file for the patient at Common Working File (CWF).

Resolution:

  • Review the beneficiary's eligibility record to determine the date of death on file.
  • If the date of death is correct, submit an adjustment (type of bill XX7) to your claim, ensuring that the TO date of the claim, and the line item dates of service, do not overlap the date of death on file.
  • If the date of death is incorrect, contact the Social Security Administration to advise of the incorrect date of death. Monitor the beneficiary's eligibility file for the date of death to be corrected. Once corrected, submit an adjustment (type of bill XX7) to your claim. (See "Additional Information" section below.)
    • Note: Do NOT adjust your claim until the incorrect date of death has been corrected or removed.

Additional Hospice Information: If a hospice benefit period has been shortened due to the incorrect date of death, the shortened benefit period must be corrected before the claim can be adjusted. To correct the shortened benefit period the hospice has two options:

  • Option 1: Cancel any paid claims with a date of service that falls within the shortened benefit period. Then submit an 8XD to delete the shortened benefit period. Example: Shortened benefit period: January 5 - March 6. The March claim rejected for U5211. The February claim must be cancelled. Then the January claim must be canceled. Then an 8XD must be submitted with a January 5 date. Once the benefit period has been removed, a new NOE and claims must be submitted sequentially.
  • Option 2: Contact the CGS Provider Contact Center (877-299-4500, Option 1) to request assistance in removing the shortened benefit period. CGS will forward your request to the CWF maintainer, who will correct the shortened benefit period. In this case, the provider must monitor CWF to determine when the benefit period has been corrected.

Disclaimer: CGS' online tools and calculators are informational and educational tools only, designed to assist suppliers and providers in submitting claims correctly. CGS makes no guarantee that this resource will result in Medicare reimbursement for services provided. Although we've made every reasonable effort to provide effective resources, CGS is not responsible for the consequences of any decisions or actions taken in reliance upon or as a result of the information that these tools provide. CGS is not responsible for any human or mechanical errors or omissions.

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