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Medicare Beneficiary Identifier (MBI) and Name to Number Converter

The Interactive Voice Response (IVR) and Computer Telephone Integration (CTI) systems require entry of your patient's name and Medicare number during the beneficiary validation process. Use the following converter tools to convert letters to numbers for easy entry using your telephone keypad.

Medicare Beneficiary Identifier (MBI) Converter

The Interactive Voice Response (IVR) system requires you enter your patient's name and Medicare number during the beneficiary validation process. Use this tool to convert the patient's MBI to the corresponding numbers on your telephone key pad. Refer to the Centers for Medicare & Medicaid Services (CMS) website for information about the new Medicare cardsExternal Website.

NOTE: This conversion tool does not validate the beneficiary's Medicare number or eligibility to Medicare. It only provides the information you need to enter using the telephone key pad when using the IVR and is based only on the information you enter. The IVR will validate the beneficiary information.




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Beneficiary Name to Number Converter

The Interactive Voice Response (IVR) system requires you enter your patient's name during the beneficiary name validation process. Use this tool to convert the patient's name to the corresponding numbers on your telephone key pad.

Type the beneficiary's first initial of their first name and the first six letters of their last name in the "Enter Name" field and select Convert.

Enter Name:      


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