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January 5, 2023

MAC Customer Experience (MCE) Survey – We Value Your Feedback

In previous articles, we shared how the Noridian and CGS Program Managers oversee monthly operational and collaborative workgroups that focus on DME MAC process improvements across the four DME MAC jurisdictions. We now want to emphasize the importance of the MAC Customer Experience (MCE) Surveys.

CMS measures your satisfaction with the MACs’ performance using surveys that help improve processes and procedures within the MACs and CMS.

In our previous article, we shared that the latest surveys were Redeterminations and Provider Compliance, which includes Targeted Probe and Educate (TPE) and Prior Authorization (PA).

Since then, we added a new survey for Written Inquiries in the Provider/Supplier Contact Center.

We highly encourage you to take the survey each time you are presented with the opportunity. Whether you see a survey pop up on the website or portal, or you receive a survey invitation after a Provider Outreach and Education (POE) event, please take a few minutes and share feedback.

Surveys give you a direct means to let us know what works well and where we have room for improvement. We are genuinely interested in your comments, and we review every score to help us develop initiatives that better serve you.

Finally, remember to leave your contact information if you’d like us to reach out to you personally. Thanks, and we look forward to reading your feedback!


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