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Community Coach Program

The CGS Community Coach Program (CCP) is unique to Medicare and provides an unparalleled level of education through collaboration with other MACs. Within each DME MAC jurisdiction, there are a number of A/B MAC contractors. At Jurisdiction C, CGS has aligned members of our POE team with A/B MAC partners to extend education related to prescribing/ordering provider/supplier relationships. POE representatives foster strong relationships with state associations and other MACs within their CCP territory to develop and conduct education and to attend events.

CGS POE representatives have assigned territories across Jurisdiction C so every supplier has a unique Community Coach (point of contact) for their state to go to with education requests or information. Community Coaches provide education using a variety of methods, including:

  • Webinars
  • Face-to-face Workshops and Seminars
  • State Associations and Trade Shows
  • POE Advisory Groups
  • Ask-the Contractor Teleconferences
  • Online Education Modules
  • Video Education
  • Education to Congressional Staff
  • Complex Billing and Claim Issues
Community Coach States
Lisa Addison OK, SC, WV, Back-up for National Suppliers
Sarah Barbian CO, TX
Mandy Hall NM, VA
Michael Hanna AL, FL, NC
Liliana Hewlett (Bi-lingual) PR, USVI
Jerry Holt AR, MS
Sam Stratton LA
Belinda Yandell GA, TN

Education requests should be submitted to:

Manager: Patricia

Speaker Request FormPDF


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