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June 8, 2021

Voice Recognition Added for Entering Medicare Beneficiary Identifiers (MBIs) When Calling Customer Support

Many suppliers have requested a voice recognition option when giving an MBI during a Customer Support call. We're excited to announce that as of Friday, June 4, this option is now available!

When prompted, simply read the 11 alphanumeric characters of the MBI in a clear volume and at a normal speed. (Alternatively, you can still key in the MBI if you prefer.)

Please refer to the Computer Telephone Integration (CTI) GuideExternal pdf for detailed information and step by step instructions, and enjoy the new voice recognition feature!


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