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CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

July 1, 2016

Welcome to CGS Jurisdiction B DME MAC!

CGS is officially your new DME MAC for Jurisdiction B as of today, July 1. Welcome!

As we begin our first day as the Jurisdiction B contractor, we want to remind you that all CMS systems will be up and available for our customer service advocates to fully assist you on Tuesday, July 5. Our Provider Contact Center is open Monday through Friday from 8 a.m. to 5 p.m. Eastern Time at 866.590.6727.

Your new Jurisdiction B website is now available! To view our broad range of information, education and self-service tools, please visit To assist you in navigating our website, we have produced a short video tutorial. The tutorial is available at The link is also available under the "helpful videos" section located on the upper right of our Jurisdiction B home page. CGS video education can easily be viewed directly from your office PC or your mobile device. Our video education is closed captioned and we provide a written transcript for all video education.

myCGS will be available to registered users starting Tuesday, July 5. As we indicated in our ListServ message sent on June 29, CGS has temporarily delayed implementation of a few new enhancements which would have permitted you to upload a variety of documentation through myCGS. CGS fully intends to add those enhancements very soon. You may access myCGS by going to the Jurisdiction B home page and selecting myCGS from the left navigation menu. CGS has provided an easy-to-follow user manual to help you navigate myCGS. The user manual is also available under the myCGS navigation menu. CGS continues to process all Designated Approver and End User access requests for those who responded during our pre-registration process. Those who are interested in registering as new users are encouraged to view registration education available under the myCGS navigation menu.

Your Provider Outreach and Education (POE) team has already scheduled a series of webinars and other opportunities for Jurisdiction B. To view the current schedule, simply select "education" from the left navigation menu, then select "Calendar of Events" for a complete listing of all available education.

CGS is honored to serve as your Jurisdiction B DME MAC. We look forward to providing you with the same great service we provide all of our DME MAC, A/B MAC, Home Health and Hospice and Veteran’s Administration customers.

Welcome to CGS!

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