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CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

myCGS Password Resources

Need help with your myCGS Password? You can call 866.590.6727 and they will be able to assist you.

myCGS Users – How to Make Your Password Experience Easier

myCGS requires you to log in every 30 days to ensure that important information is secure. We encourage you to set a reminder to log in every 28 days to avoid having to reset your password. You can set this reminder within your email system or even on your cellphone.

If you do not log in for 90 consecutive days, your account will be deactivated, and you will need to re-register for myCGS. In order to qualify as an active login, you must successfully complete the entire myCGS login process, including use of your MFA code.

If you have forgotten your myCGS User ID, follow these steps:

  1. Go to myCGSExternal Website and click “Log In to DME myCGS”.
  2. Click “Forgot User ID?”
  3. Enter the required information and press Submit.
  4. Your myCGS User ID will then be displayed.

If you have forgotten your myCGS password, follow these steps:

  1. Go to myCGSExternal Website and press the Log In to myCGS button.
  2. On the login screen, press the “Forgot Password?” link.
  3. Enter your User ID and press Next. Then answer the security challenge questions and press Submit. Then follow the instructions you received via email.
  4. Go back to the myCGS log in page and log in with your User ID and temporary password. Then you will be able to update your password. Enter your User ID and temporary password in the Old Password field, and your new password.

We hope this information will be helpful in your myCGS journey. 

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Frequently asked Password Questions

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