Computer Telephony Integration (CTI) Reminder: Group PTANs
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October 13, 2016

Computer Telephony Integration (CTI) Reminder: Group PTANs

Our Computer Telephony Integration (CTI) system allows you to authenticate provider and beneficiary information prior to reaching a Customer Service Representative (CSR). This is required before we can release beneficiary-specific information.

When accessing the CTI menu, please be sure to enter the Group PTAN (when applicable). Individual PTANs are not used in the privacy verification process when a Group PTAN is assigned to the provider.


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