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December 17, 2014

January 2015 Release "Dark" Days for the Common Working File (CWF) Hosts

For the upcoming January 2015 Release, there will be one holiday observance of Thursday, January 1, 2015, and two “dark” days on Friday, January 2, 2015, and Saturday, January 3, 2015. 

What this means to you:

  • It is customary for contractors to hold claims for several days following a quarterly release.  Claims that are submitted prior to the release that would have been processed through the Common Working File (CWF) on January 2 and 3 will be held one additional day to ensure the completion of the installation of the January 2015 Quarterly Release, and scheduled maintenance.    
  • We anticipate that claims will still be processed within a normal timeframe, and these slight delays will not affect the timeliness of your payments.
  • January 2 and 3, 2015 will be “dark days.” This means that CWF transactions, deductible queries, etc., will not be available.
  • Because of the January 1, 2015 holiday, claims will not be sent to CWF and access to ELGA and ELGH will not be available. 

While the CWF Dark Days will impact your access to ELGA and ELGH, they will not affect your ability to access beneficiary eligibility information through myCGS.  In addition, the Interactive Voice Response (IVR) will be available.

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