April 30, 2014

Important Update: Change for Dial-Up Claim Submitters

We recently notified our dial-up claim submitters via mail and ListServ that, effective July 1, 2014, CGS will no longer offer asynchronous (async) and FTP dial-up connectivity. This date has been changed to August 1, 2014 to allow our providers additional time to transition to another option.

This change only affects CGS providers (e.g., Part A, Part B, and home health & hospice) who submit claims to CGS using a dial-up connection. It is imperative that impacted providers read and take action on the following information.

If you currently submit claims to CGS using a dial-up connection, consider using one of the Network Service Vendors on our approved CGS Approved Network Service Vendor List.

CGS recommends that you take immediate action to transition from dial-up to avoid any disruption to your claim submission.

Please contact us with any questions or concerns:

  • Part A submitters: 866.590.6703, Option 2
  • Home Health & Hospice submitters: 877.299.4500, Option 2
  • Part B submitters: 866.276.9558, Option 2

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