Tips for Uploading myCGS Files
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February 24, 2014 - Revised: 06.06.19

Tips for Uploading myCGS Files

MyCGS users have experienced issues when creating PDF documents using a scanner/copier. This conversion process requires an additional step in order to upload to myCGS. Once your document is scanned, open the document in Adobe Acrobat and resave it as an Adobe PDF file. MyCGS will then accept it as a proper PDF file.

  • Adobe PDF files cannot be created by changing the file extension from .doc to .pdf
  • Ensure that you are always using the most recent Adobe Acrobat version
  • No PDF attachment can be more than 40 MB in size. The total size of all attachments cannot exceed 150 MB.

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