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July 10, 2013

Changes to the myCGS Web Portal

To comply with CMS requirements, two changes have been implemented in the myCGS web portal. The myCGS lockout period for Provider Administrators and Provider Users will change from 90 days to 60 days. This means that all Provider Administrators and Provider Users must now log in to the myCGS portal at least once every 60 days. However, CGS recommends all users, particularly Provider Administrators, log in to myCGS at least once every 30 days.

In addition, myCGS will now timeout after 15 minutes of inactivity, rather than the previous 30 minute timeout period. Please ensure any staff who have myCGS User IDs are aware of these changes.

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