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January 12, 2017

Power Outage Affecting the Interactive Voice Response (IVR) System and Faxes Saturday January 14, 2017

The CGS IVR system will not be available on Saturday, January 14, 2017, due to a scheduled power outage at the CGS home office in Nashville, TN. This affects the IVR utilized by all Part A, Part B, and Home Health/Hospice (HHH) providers at the following numbers:

  • Home Health and Hospice IVR – 1.877.220.6289
  • Part A IVR – 1.866.289.6501
  • Part B IVR – 1.866.290.4036

In addition, CGS will not be able to accept faxes during this time. 

This does not affect access to the following functions.

  • CGS web portal, myCGS
  • Fiscal Intermediary Standard System (FISS) for Part A and HHH providers

Power will be restored and the IVR and fax capabilities will be available on Sunday, January 15, 2017.

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