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January 17, 2017

Medicare Credit Balance Quarterly Reminder

This is a reminder to submit the Quarterly Medicare Credit Balance Report. The next report is due in our office postmarked by January 30, 2017, for the quarter ending December 31, 2016. A Medicare credit balance is an amount determined to be refundable to the Medicare program for an improper or excess payment made to a provider because of patient billing or claims processing errors.

Each provider must submit a quarterly Medicare Credit Balance Report (CMS-838)External PDF and certification for each individual PTAN.

To ensure timely receipt and processing, send the CMS-838/Certification within 30 days of the quarter end date using one of the options below:

myCGS, secure Web Portal:

For details, refer to:

Reports may be faxed to:

1.615.664.5987
MCBR Receipts
Attn: Credit Balance Reporting

Regular and Certified Mail:

CGS
Attn: HHH Credit Balance Reporting
P.O. Box 20014
Nashville, TN 37202

Fed Ex/UPS/Overnight Courier:

CGS
J15 Credit Balance Reporting
26 Century Blvd STE ST610
Nashville, TN 37214-3685

If you have general questions related to the Credit Balance report, refer to the CGS Credit Balance Report (Form CMS-838) website or call the Provider Contact Center at 1-877-299-4500 (Option 1).  If you have questions about withholding, call 1-877-299-4500 and select Option 4.

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