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Contact Us - Home Health and Hospice Customer Service

Whom to ContactPDF

Provider Call Center for Home Health and Hospice Providers

IVR 1-877-220-6289
IVR User Guide PDF  
Home Health and Hospice Complex Inquiries 1-877-299-4500
8:00 a.m. – 4:30 p.m. (CT)

When you call, select:

  • Option 1 to reach a Home Health or Hospice Customer Service Representative for assistance related to home health and hospice billing, claims, eligibility, and payment.
  • Option 2 to reach an Electronic Data Interchange (EDI) Customer Service Representative for assistance related to EDI enrollment, connectivity, PC-Ace Pro32, trading partners, and myCGS. 7:00 a.m. – 4:00 p.m. (CT)
Telecommunications Devices for the Deaf 1-866-854-1876

CGS Mailing Addresses for Home Health and Hospice Providers

General Correspondence
Additional Development Request (ADR)
Appeals
Medical Review
Written Reopenings
Freedom of Information Act (FOIA)
J15 — HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202
Home Health and Hospice Claims / Adjustments J15 — HHH Claims
CGS Administrators, LLC
PO Box 20019
Nashville, TN 37202
Carrier Medical Director Carrier Medical Director: Kenneth McDonough, MD
CGS Administrators, LLC
ATTN: Medical Review
Two Vantage Way
Nashville, TN 37228

Clinical questions should be submitted in writing to cmd.inquiry@cgsadmin.com or faxed to 615.664.5971.

All other questions should be directed to customer service who will forward your inquiry to the appropriate area.
Cost Report J15 — HHH Audit & Reimbursement
CGS Administrators, LLC
PO Box 20015
Nashville, TN 37202
Credit Balance Send checks and copy of the CMS-838 to:
CGS – J15 Home Health and Hospice
P.O. Box 957124
St. Louis, MO 63195-7124

Send the original CMS-838 to:

J15 — HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202

Adjustment(s) – Send the CMS-838 and UB-04, if appropriate to:

J15 — HHH Correspondence
CGS Administrators, LLC
PO Box 20014
Nashville, TN 37202
Provider Enrollment Correspondence, Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) form J15 — HHH Provider Enrollment
CGS Administrators, LLC
PO Box 20016
Nashville, TN 37202
Mailing Address for Refund Checks CGS – J15 Home Health & Hospice
PO Box 957124
St. Louis, MO 63195-7124

Updated: 09.08.14


Two Vantage Way, Nashville, TN 37228 ©2017 CGS Administrators, LLC. All Rights Reserved